Accessibility versus complexity

The BBC recently showed a programme on The Freud Museum in its Behind the Scenes at the Museum series.  The Freud Museum in Hampstead has employed a new director to increase the number of visitors, and as part of her reimagining of the institution she would like to make some of the display notices less dense and more accessible to those who have very little or no knowledge of Freud and the history of psychoanalysis.

It wasn't the approach that caught my attention as much as the response of another member of staff, who claimed that people don't want things to be simple and that in the end it is complexity that fascinates.  My difficulty here is that I would be pro-simplification if it would increase museum participation and in the process extend general access to the subjects of Freud and psychoanalysis.  Although ultimately people may seek complexity, isn't it only after a process of having gained knowledge in some form or another, usually starting off simply, that they are able to appreciate the need for it?

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